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Frequently Asked Questions What is your cut off time for next day's production? What are your normal turnaround times? What ink colours do you offer for printing? How much do you charge for shipping? How are the roll labels printed? Why are the fine lines on my label breaking up? For roll labels, what colour combinations are difficult to read? Are you PC or Mac based? What programs do you support? How do you want the digital files transferred? What is the resolution and type of your printer? For logos, what type of electronic files formats do you prefer?   For more detailed instructions on BCT's electronic file specifications, programs and layouts, please click here to download a two page .pdf pamphlet that you can view and print for future reference.   What is your cut off time for next day's production? For offset printing, all orders are to received by 2:00 pm prior to the next working day's production.  Rubber stamps must be received by 4:00 pm What are your normal turnaround times? Black or single colour Reflex business cards are produced within 24 hours.  Black with a single standard colour business cards are produced in 48 working hours.  All other business cards and offset printing are produced within five working days.  Premium inks are run on specific colour days; please refer to our Premium Inks page for more details. Faster turnaround may be available in most cases.  Please phone Customer Service at 519-741-0490 or 1-800-265-2118 with your requirements. Rubber stamps, excluding special orders, are usually produced within twenty four working hours.  Labels, again excluding special orders, are usually shipped within forty eight working hours. What ink colours do you offer for printing? BCT Kitchener presently has seven standard colours available, as well as six other premium inks (including gold and silver).  We will also mix any Pantone colour requested. Please refer to our standard and premium ink pages for more details. How much do you charge for shipping? Shipping is completely FREE to customers within Kitchener, Waterloo, Guelph, Cambridge, London, Georgetown, Brampton and Windsor.  For customers located outside this area, items are shipped with Purolator's overnight service for a slight surcharge.  BCT will also be glad to dropship your order directly to your retail customer and mail the invoice and samples to you.  All dropship orders will be shipped with Purolator for a slight fee. How are the roll labels printed? We use a 300 dpi thermal transfer printer, with spot-colour ribbons Since the process is entirely digital all colours are solid, consistent and true. Why are the fine lines on my label breaking up? Very fine lines often do not show up well on the thermal-transfer printer, especially on the gold or silver stocks.  Lines should have a minimum thickness of 1 point.  When using a script font the point size should be slightly larger than normal and preferably in a bold face. For roll labels, what colour combinations are difficult to read? Grey and green colours on gold or silver metallic label stock tend to reproduce poorly.  Red ink on white matte stock leaves a slight cast on non-printed areas.  Reflex blue is difficult to print as a reverse or with large areas of colour on the digital label printer. Are you PC or Mac based? Both! What programs do you support? The PC graphic programs being supported are: CorelDraw 11.0 Photoshop 7.0 Pagemaker 6.5 The Mac graphic programs being supported are: Illustrator 8 Quark XPress 4.1 Photoshop 5.0 Freehand 8 How do you want the digital files transferred? We are currently accepting digital files in the following mediums: 3.5 Diskettes (PC Format) CD’s Email Zip Disks What is the resolution and type of your printer? We have a HP Laserjet 4/4si Postscript printer is capable of producing 600 dpi and 85 lpi (lines per inch) for screens. For logos, what type of electronic files formats do you prefer? Tagged image file format (.tif) are the preferred BCT logo format. Encapsulated postscript files (.eps or .ps) are better quality, but are a larger file size. Please do not send logos as .jpg, .gif, .bmp or .pcx formats.   For more detailed instructions on BCT's electronic file specifications, programs and layouts, please click here to download a two page .pdf pamphlet that you can view and print for future reference.